Report the issue
Call the office or send the fault details so the team can identify the user, site, device and urgency.
Support
Fast help when systems, networks or devices stop behaving.
Start remote support when a technician requests it, check hosted service status, or contact the Saldanha office for technical backup.
For new installations, upgrades or recurring support plans, Abacus will scope the work before quoting.Support process
Clear triage, remote help and practical follow-up.
Most support starts with a quick call and remote session. If the issue points to cabling, power, Wi-Fi coverage, cameras or site layout, the team can arrange an inspection.
Connect remotely
When a technician requests it, open AnyDesk so Abacus can troubleshoot without waiting for a site visit.
Close the loop
The technician confirms the fix, explains any follow-up work and flags when a site visit or quote is needed.
Before you call
A few details help the technician route the request quickly and decide whether remote support or a site visit is the right next step.
- Your name, company or site name
- The device, user or service affected
- When the issue started
- Whether power, internet or Wi-Fi is also affected
- Any error message, screenshot or recent change
For secure remote sessions
Only launch the support tool when you are speaking to an Abacus technician. The team will guide you through the connection and close the session when the work is complete.